About Critical Event Management
The Critical Event Management (CEM) solution provides organisations the ability to automate incident response activities, resulting in faster recovery of operations, cost savings and people safety. Organisations are required to respond quickly and decisively to critical events. For example; cyber attacks, data breaches, unplanned IT outages, utility supply interruptions, severe weather, supply chain disruptions and workplace violence.
A Critical Event Management platform uses technology to take manual processes and automate them. Amplifying ad hoc data feeds provide richer intelligence and correlates threats with locations of assets and people. This data analysis will ensure rapid and comprehensive incident assessment and remediation.
Our CEM solutions form a total transformation system and involve tools that orchestrate, integrate, correlate and analyse various data sources and intelligence to make the right decisions quickly and accurately. CEM solutions can enable companies to manage critical events and reduce risk, lower business disruption, improve time to restore and increase staff and personnel safety.
Why use CEM?
With an increasingly complex global economy, the traditional approach to managing emergencies and organisational disruption is outdated and expensive. Implementing a scalable Critical Event Management (CEM) enables a more collaborative, efficient and automated process.
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How it works
Consultel Solutions supplies organisations with end-to-end solutions that encompass: CEM consulting and advisory services, agile change management practices, project management services for the implementation of the Everbridge CEM platform.
CEM Consulting Service
We provide an ecosystem to enterprise and government agencies in all manner of CEM planning and advice. Our key consulting objective is to provide an assessment of your risk profile to move from a reactive crisis response approach to a proactive crisis prevention approach.
Risk Management: We work with Customers to evaluate your existing emergency and incident communications processes, undertake a failure and criticality analysis and identify removal of vulnerabilities.
Impact Assessments: Review existing systems and business processes to determine threat impacts and identify mitigation actions.
CEM strategy development: Strategy development around effective management of business activities to lower risk of critical events. Including Physical Security, Business Continuity, IT Service Operations and Workplace & Community safety.
Solutions that can integrate with;
- 3rd Party Risk Intelligence
- Physical Access Control Systems
- Video Management Systems
- Building Management Systems
- Intruder Detection Systems
- Crisis/Incident Management
- Emergency Mass Notification Systems
- Governance Risk & Compliance
- Integrated Risk Management Platforms
- Business Continuity Management
IT Service Operations:
- IT Service Management
- Application Performance Management
- Cyber Security
CEM Project Management and Implementation
After evaluating your existing emergency and incident communications processes, we integrate industry best practices and system applications to align technology utilisation with your unique environment and business objectives.
Project management of the development, customisation and testing of the supplied software;
- CEM experienced implementation team
- Interface software requirements
- Integration requirements
- Engineering services to build and test software
- User training and manuals
- Ongoing support of the software supplied
CEM Change Management
We can tailor our change management services throughout the lifecycle of the CEM implementation, to ensure better long term success of the CEM strategy.
These activities include:
- Stakeholder analysis & engagement
- Leadership coaching and support
- Benefits realisation framework
- Impact analysis
- Transition planning & management
- Education and Training
- Business Readiness
- Capability uplift / transfer
- Policy, procedure, process updated
Get in touch
We offer innovative IT professional services and talent solutions. For more information about how we can help you, contact us today.